Support
Questions, answered.
Can’t find what you need? Email [email protected] and a person will reply — there’s no live phone support line yet while we prepare for our first pilot customers.
What does Meryn actually do?
Meryn is being developed to answer calls using your approved business information, capture enquiries and help with bookings. Live phone service is still being prepared for the pilot. You can try a text conversation on the homepage and test the receptionist in your browser after signing up.
How does the free trial work?
Signing up starts a 14-day free trial of the Growth plan — no card required. If you don’t choose a paid plan before the trial ends, your account pauses until you do; nothing is charged automatically.
What happens if I go over my plan's call allowance?
Extra answered calls are charged at 50p each on a paid plan. Calls during your free trial don’t incur an extra charge. Missed calls and test calls never count towards your allowance.
How do I cancel, and what happens to my data?
Settings → Billing, any time — it takes effect at the end of the period you’ve already paid for. If your account later lapses for non-payment, deletion is scheduled after 30 days; you can export your data or reactivate during that time. You can also request deletion from Settings → Privacy. Deletion may take longer if removal of a recording cannot be confirmed. See our Privacy Policy for the full detail.
Are my calls recorded?
Recording is optional and off by default. The selected phone service must support recording and caller disclosure before it can be used. Recording for the pilot phone service is not yet ready; see our privacy policy for information about data handling.
Can I connect my calendar?
Google Calendar and Microsoft 365 connections can be configured in Settings → Calendars when the relevant service is set up. Meryn checks connected calendars for busy time and sends bookings to them; a connection or sync problem can prevent an up-to-date result, so check any warnings shown in the app.
Can I try it before my customers do?
The Test call page (Calls → Test call) lets you try your receptionist by typing, browser speech or a short recording, subject to the services configured on the server. Use it to check your knowledge-base answers; a real phone call still needs separate testing when the phone service is ready.
Who can see my business's data?
Your team's access depends on their roles. Meryn and its service providers may also process data to provide and support the service. Full detail — what we collect, who we share it with, and your rights — is in our Privacy Policy.